ON3 SHINY — TERMS & CONDITIONS
Effective Date: December 2024
These Terms & Conditions (“Terms”) apply to all services provided by ON3 Shiny, including ON3 Shiny Thrift and ON3 Shiny Spaces. By using our website, booking a service, scheduling a donation pickup, or participating in a pop-up shop, you agree to these Terms.
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1. GENERAL USE OF SERVICES
You agree to use ON3 Shiny services for lawful purposes only. We reserve the right to refuse service to anyone who violates our policies or engages in abusive, unsafe, or inappropriate behavior.
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2. ON3 SHINY THRIFT — TERMS OF SERVICE
2.1 Donations
• All donations must be women’s clothing, shoes, jewelry, and accessories in good, wearable condition.
• We reserve the right to decline items that are damaged, stained, excessively worn, or outside our accepted categories.
• Donation pickups are free within designated service areas.
• Once donated, items become the property of ON3 Shiny Thrift — donations are final and cannot be returned.
2.2 Pop-Up Shop Purchases
• All sales made at pop-up shops or events are final unless stated otherwise.
• Prices may vary depending on item condition and demand.
• Customers are responsible for checking items before purchase.
2.3 Scheduling & Communications
• Pickup requests must include accurate contact information.
• Missed or canceled pickup appointments may need to be rescheduled based on availability.
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3. ON3 SHINY SPACES — CLEANING SERVICES TERMS
3.1 Booking & Appointments
• All cleaning services require accurate address, access instructions, and service details.
• Appointments may require a deposit depending on service size.
• Canceling within 24 hours may result in a cancellation fee.
3.2 Service Conditions
• Property must be accessible at the scheduled time.
• ON3 Shiny Spaces is not responsible for areas that cannot be cleaned due to blocked access or safety concerns.
• We do not move heavy furniture, large appliances, or personal valuables.
3.3 Customer Responsibilities
Customers agree to:
• Secure pets during service
• Remove hazards (chemicals, biohazards, weapons, pests)
• Provide honest information about the condition of the space
Failure to do so may result in rescheduling or additional charges.
3.4 Pop-Up Shop Setup & Breakdown
• ON3 Shiny Spaces provides labor only.
• Vendors must supply their own racks, tables, décor, and displays.
• Space must be safe and ready for setup.
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4. PAYMENTS & FEES
4.1 Payment Terms
• Payments must be made at the time of service unless otherwise agreed.
• Accepted forms of payment include Cash App, Zelle, Venmo, and card (where available).
4.2 Additional Fees
Fees may apply for:
• Excessive messes beyond standard cleaning
• Biohazard or pet-related cleanup
• Late cancellations
• Extended labor or additional add-on services
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5. NO WARRANTIES
All ON3 Shiny services are provided “as-is” without warranties or guarantees.
We commit to high-quality service but do not guarantee outcomes affected by property conditions, clutter, damage, or customer-prepared spaces.
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6. LIABILITY LIMITATIONS
ON3 Shiny is not responsible for:
• Pre-existing damage
• Items left in disrepair
• Cost of repairs for items not caused by our team
• Lost or misplaced personal items left unsecured during service
Our liability is limited to the cost of the service performed.
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7. CHANGES TO TERMS
We may update these Terms at any time. Continued use of our services means you agree to the updated Terms.
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8. CONTACT INFORMATION
For questions or concerns:
ON3 Shiny Thrift
(469) 509-0883
ON3 Shiny Spaces
(281) 716-6525
ON3 SHINY — RETURN & REFUND POLICY
Effective Date: December 2024
This Return & Refund Policy applies to ON3 Shiny Thrift and ON3 Shiny Spaces. By using our services, booking a cleaning, scheduling a donation pickup, or purchasing items at a pop-up shop, you agree to these terms.
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1. ON3 SHINY THRIFT — RETURNS & EXCHANGES
1.1 Pop-Up Shop Purchases
All sales are final.
We do not offer returns, exchanges, or store credit.
1.2 Donations
Once items are donated, they become the property of ON3 Shiny Thrift and cannot be returned.
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2. ON3 SHINY SPACES — CLEANING SERVICE REFUNDS
2.1 Satisfaction Window
If unsatisfied, you must notify us within 24 hours for a free touch-up cleaning (no refunds).
2.2 Non-Refundable Fees
• Completed services
• Same-day cancellations
• Missed appointments
• Deposits
• Incomplete work due to unsafe or blocked areas
2.3 Deposits
Non-refundable but may be credited toward rescheduling if done 24 hours in advance.
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3. POP-UP SHOP CLEANING & SETUP
No refunds for completed setup, breakdown, or cleaning labor.
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4. REPORTING A CONCERN
To request a review, contact us within 24 hours.
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5. CONTACT INFORMATION
ON3 Shiny Thrift
Phone: (469) 509-0883
Email: on3shinythrift@gmail.com
ON3 Shiny Spaces
Phone: (281) 716-6525
Email: on3shinyspaces@gmail.com
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CANCELLATION POLICY
ON3 Shiny Thrift
• Donation pickups may be rescheduled at no cost.
• Repeated missed pickups may result in declined service.
ON3 Shiny Spaces
• Canceling within 24 hours = $25–$50 cancellation fee.
• If we arrive and cannot access the property, full service rate may apply.
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SERVICE AGREEMENT (Cleaning Customers)
By booking a service with ON3 Shiny Spaces, the customer agrees to:
Customer Responsibilities
• Provide safe, accessible entry
• Secure pets
• Remove hazards
• Provide accurate service details
ON3 Shiny Spaces Responsibilities
• Provide professional cleaning based on selected service
• Communicate delays or changes
• Offer a 24-hour touch-up window
Payment Terms
• Payment due same day
• Deposits required for large jobs
• Non-payment results in canceled future service
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POP-UP SHOP SETUP & BREAKDOWN AGREEMENT
By booking this service, vendor agrees that:
Vendor Provides:
• Racks
• Tables
• Displays
• Décor
• Products
• Layout preference
ON3 Shiny Spaces Provides:
• Labor only
• Setup & organization
• Cleaning before/after
• Breakdown assistance
No refunds for completed labor.
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DAMAGE WAIVER POLICY
ON3 Shiny is not responsible for:
• Pre-existing damage
• Weak structures (shelves, racks, décor)
• Unstable vendor equipment
• Natural wear and tear
• Items lost in cluttered or unsafe spaces
Our liability is limited to the service amount paid.
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